Guide to Report WorkCenter Missing EDI Invoices

If you are missing electronic invoices from a vendor, review the information listed in the Supplier Account from your WorkCenter Portal:

1. Is the vendor listed under Supplier Account?

2. Is there a “Yes” listed under Active for the Supplier Account number on the invoice (or in some cases your SAP Cost Center # without leading zeros)?

No, the vendor is either not listed as a supplier or it is not active:

If you have answered No to either question, this means the vendor is not yet setup for your unit to use.

Please follow above guidance for Vendor Maintenance & New Vendors and contact:

sl.accountspayable@sodexo.com

Yes, the vendor is listed as a supplier, and it is active.

This means the vendor is setup for your unit to use and next you need to check the customer supplier number(s) that were setup for your unit.

If you use multiple customer numbers for a vendor, each one must be set up separately.
Review the missing EDI invoice and compare the customer supplier number from the invoice to the customer supplier number(s) that are listed in the Supplier Account.

If the customer number has been setup, the invoice should appear in WorkCenter under EDI Invoice.

If the invoice has not appeared after 5 days from the invoice date, you will need to fill out the Missing Electronic Invoice Investigation form (MEII).
See below links on how to submit the MEII form :

Quick Reference MEII Training Document

Detailed Missing EDI Invoices Training