Brian CliettDevice Technical Issues/Other Issues
- All technical/other issues and questions should be submitted directly to The Hastings Group by calling (614) 350-1619 or emailing centerplate@hastingsgroup.net
- Mobile device email related issues should be directed to the Sodexo Live! IT Department by creating a Help Desk ticket, sending an email to SL.Support@sodexo.com or by calling 864-248-2026.
Returning of Old Phones
- If a wireless service has been canceled or the phone has been upgraded whereas the old phone is in good condition, please return the phone to:
The Hastings Group
700 Taylor Rd. Suite #220 Gahanna, OH 43230
New Mobile Device/Upgrade Request
- New orders must be placed using the online Help Desk after prior approval has been made (see Sodexo Wireless Policy regarding approval process)
- To create a Help Desk Ticket:
- Go to the Sodexo Live! Help Desk Portal (Sign in using your Centerplate credentials)
- Select “Request Something” and select “Mobile – New or Upgrade” option
- Complete all necessary information on device order forms
- All orders require GM approval
- Orders and requests will be processed within 24-48 hours
Data Monitoring
- All company cell phone data usage will be monitored on a monthly basis. The company allows up to 3GB of data per phone each month. There will be a $10 per GB data overage fee applied to all any phone that uses more than 3GB.
WIRELESS POLICY – Sodexo Wireless Policy
TIPS TO REDUCE HIGH DATA USAGE ON YOUR COMPANY IPHONE – Tips to Reduce High Data Usage on your iPhone
VERIZON EMPLOYEE DISCOUNT FLYER – Verizon Employee Discount Flyer