Hello Team,
As you may have noted on your calendars, next Tuesday, April 23rd, we will be holding our Q3 Town Hall from 11:30am – 1pm EST. I really hope you can make time for this special event!
Typically, Town Halls combine key results updates and reminders, celebrations and announcements, and also a portion of time for questions and answers from the audience. This quarter, however, we have some special guests joining us and, to take advantage of that, we have tripled the time dedicated for questions and answers and revised the content to feature global happenings.
Nathalie Bellon-Szabo, our global Sodexo Live! CEO, happened to be hosting her leadership meeting in our very own Vancouver Convention Centre that week, so we chose our Town Hall day and time to take advantage. In attendance with her will be regional CEOs from the UK, Ireland, France and Spain, the global CEOs from our Lounges business, Sports Travel Hospitality group (STH) and Lenotre, and, last but not least, global functional leaders from finance, human resources and communications, just to name a few.
If you have questions you would love to ask any member of this group, please don’t hesitate to start sharing them HERE to ensure they get answered. To remain anonymous, click “begin” without entering your email address.
In the meantime, we look forward to using our upcoming time together to both reflect on and recognize Sodexo Live! North America’s results and priorities, as well as feature news from our global business, such as key achievements, Paris 2024 Summer Olympics preparations and the incredible success of our sister Lounges segment.
Don’t miss out!
Belinda
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Congrats, Todd Andrews!
Todd has been promoted to VP of Hospitality Projects on our Hospitality Solutions Group team. Since joining us in 2008, he has served as both Director of Capital Improvements and Director of Hospitality Projects. With more than 15 years at Sodexo Live! and more than 30 years of industry experience, he is a valued member of the team and embodies the core values of who we are as an organization.
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Welcome, Tom Lapp!
Tom joins our Hospitality Solutions Group team as Senior Director, Strategic Hospitality. He most recently served in senior leadership positions for SSC Services for Education and Chartwells Higher Education, and brings 20+ years of industry experience. He is tasked with overseeing concept development, branding, programming execution, facilities design and more. Tom is based outside Chicago, and has already hit the ground running supporting our upcoming transition at the University of Cincinnati and more.
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Welcome, Corey Donovan!
Corey joins the Sodexo Live! executive leadership team as Senior Vice President, Operations, Canada, reporting to Belinda. He has 25+ years of experience in the hospitality industry, accelerating business performance, projects and developing high performing teams. His track record of success runs across all of our mission-critical verticals: stadiums/arenas, convention centers, cultural attractions and more. Most recently, he served in a similar role as a Regional Vice President of Canada for Oak View Group. Prior to that, he held operational roles for Compass Group as well as Pursuit Collection. This is also a homecoming of sorts for Corey, as he actually spent time as the F&B Director for us at the Niagara Falls Convention Centre early on his career.
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Team Indy Volunteers to Support the Indianapolis Zoo
The Sodexo Live! Indy team from around the region came together and volunteered their time at our partner venue, the Indianapolis Zoo, supporting their efforts. The team had a great time spending time together while supporting our client and the city of Indianapolis.
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Cornell’s Hotel Leadership Program Visits the Orange County Convention Center
Cornell University’s Hotel Leadership Program recently visited our team at the Orange County Convention Center to get hands-on experience. They have previously visited us at our venues in Las Vegas and Nashville, too. This lineup included two past interns and a new sous chef in Nashville hired out of this program.
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University of Michigan Team Helps Clean Up Local Park
Our University of Michigan team also spent time volunteering recently with the City of Ann Arbor, pitching in to spruce up a nearby park and cleaning up over 200 pounds of trash! It was more than just community service; it brought the team closer together and left them with a sense of pride for their great city. They plan to continue giving back every quarter!
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Orange County Convention Center Team Volunteers for Autism Society
Our Orange County Convention Center team recently helped the Autism Society of Greater Orlando supporting their Autism 5K. The team had a great time enjoying each other’s company while lending their time to support the local community.
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Indianapolis Zoo’s Special Eclipse Menu
To celebrate the eclipse, our team in Indy put together a fun menu at the Indianapolis Zoo, including the Eclipse Burger (local Fischer Farms smash burger, solar side up egg, American cheese, on a black bun with sriracha ketchup), the EggClipse (deep fried scotch egg with local sausage), Moon Pies, and more.
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SEA for a Better Tomorrow Survey
The updated 2024 SEA (Site Engagement Assessment) for a Better Tomorrow survey is available now at: SEA Survey. The SEA survey is an interactive and action-oriented performance tool that empowers managers to track sustainability progress, share performance, benchmark against peers, and find best practices to enhance and expand existing programs. To be considered completed this year, each site must answer at least 95% of the total questions. If any site managers have challenges logging into SEA, please reach out to Molly Crouch. Thank you in advance for taking the time to complete SEA and provide valuable sustainability information about your site(s). For additional information, please visit this link.
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Safety Moment: Zero Harm Mindset
Let’s acknowledge Sodexo’s Live!’s unmatched dedication to our teams: incident-free days and sites are a reality. With 80 sites in North America totaling 5.8 million labor hours without injury, zero harm is the norm in NORAM. Your influence is crucial; reinforcing safety as our core value ensures consistent, safe practices. Remember, as leaders, you have the biggest influence on your teams’ behavior. Let’s emphasize safety as non-negotiable and empower our teams to believe in its possibility. With your leadership, achieving zero harm is attainable. Let’s guide our teams and lead by example. Take action now and visit the Zero Harm Mindset Page on SodexoNet for valuable resources and tools to support our safety efforts.
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Reminder: Ethical Conduct Survey and Certification Available Through April 19
Sodexo is conducting its annual Ethical Conduct Survey and Certification, an integral part of our Legal and Ethical Compliance Program to support our commitment to business integrity and conducting our business with the highest legal and ethical standards. The survey was distributed on April 8. If you are selected to complete the survey and certification, you will receive an email from the “NorAm CP101 Ethical Conduct Survey” mailbox. Please complete the survey promptly as it is mandatory. For questions, please contact: Amy Santiago, Office of Ethics, Compliance and Privacy, at CP101EthicalConductSurvey.NorAm@sodexo.com.
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Meet One of Our First Lobster Ink Graduates: Chef Donald Harper, National Gallery of Art
In 2023 we launched a training program with Lobster Ink to provide a wide range of culinary courses to individuals who aspire to pursue a career as a chef, and we’re proud to recognize one of our first Lobster Ink ProChef culinary certification program graduates – Chef Donald Harper, Sous Chef, National Gallery of Art. Chef started his career at 16 years old and refined his skills in DC-area restaurants and universities. Executive Chef Gregory Pittman recommended him for the inaugural class of Lobster Ink students. “I knew that Donald needed to build more of a technical foundation to reach the next level,” said Pittman. “I also knew he would seize the opportunity to grow and take charge of his career.” Read more here.
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Sodexo Live! Tennis Business Earns Another Win in March
March was a busy month for our tennis business, with F&B revenue rising 22% year-over-year at the Miami Open following a 40% jump in that category at the BNP Paribas Open weeks earlier. Up next: Roland-Garros French Open! Read more on Sports Business Journal.
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Team Salt Lake City Wins Two Food Awards
It’s a double win for our Salt Lake City team at the 35th Art & Soup Charity event that took place at our partner venue, Mountain America Expo Center! The three-day event is hosted by Community Nursing Services (CNS) and features some of Utah’s best artists and food from 20+ hospitality partners, offering bites for guests with the best eats being crowned. This is the third year of recognition for our best-in-class culinary team, with this year’s wins including: Most Unique Soup for Sous Chef Alex Ibanez’s Chicken Pozole Verde, and Best Dessert for Executive Pastry Chef Yaneira “Yaya” Cardenas’s Strawberry Cream Vanilla Meringue Shooter.
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New Food Rescue Partnership in Banff
Banff Food Rescue has been instrumental in providing a stable source of food for many individuals and families facing food insecurity in the area. In this new partnership with them, we aim to minimize food waste and ensure that every resident of Banff has access to nutritious meals, regardless of their financial situation.
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Taste Trends Q&A with Molly Crouch
To celebrate Earth Month, Trade Show News Network caught up with Molly Crouch our Corporate Director of Sustainability to discuss environmental sustainability and corporate social responsibility (CSR) initiatives, including an emphasis on sustainable menus. Read here.
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Need to make a graphic design request? Submit here!
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For the appropriate venues, always use Spark for the latest documents and updates. All vital resources are also provided on Sodexo_Net.
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Belinda Oakley
